FREQUENTLY ASKED QUESTIONS

Currently, we can only deliver to residential addresses within the city limits of Portland, Oregon Multnomah County. While some addresses may say Portland they may not be within our legal delivery boundary, we use Portland Maps to check the validity of each address.

No, unfortunately it is against regulations for us to deliver to any public address. An AirBnB is ok though!

Yes, state law requires that the person who places the order (or has their name associated with the order) must be present to receive the order. If you are ordering for someone else as a gift please provide their information (full name, DOB, email or phone number) in the notes section of your order or contact us through email at customercare@kushcartpdx.com or call at 971-225-7461 to help set up the delivery

12pm-8pm. We offer 2 hour delivery time slots starting from 12pm-2pm. Our final delivery time slot is 6-8pm. Same-day deliveries must be placed and accepted by 5:50pm.

In order to stay compliant with the 9PM delivery cut-off time established by the OLCC guidelines, we sometimes have to shut down our website early. This is a rare occurrence, but when it does happen it is because we do not have enough drivers to fulfill all of the orders placed before 9PM. We apologize for the inconvenience this may cause. Please feel free to schedule your delivery for the following day (starting at 5:51PM), or try again tomorrow. Thank you for understanding!

We offer FREE delivery for orders over $30, pre tax pricing and after discounts are applied.

We add a $7.99 delivery fee for orders under $30, pre tax pricing and after discounts are applied.

Before tax. The state wide 20% tax will be added at the end of checkout. If you’re a medical card holder, tax will not be added at checkout.

Recreational Daily Limits

• 2oz of flower
• 10 grams of concentrates
• 10 grams of cannabinoid product intended for inhalation 
• 16oz of edibles in solid form
• 72oz edibles liquid form

OMMP Daily Limits

• 8 oz of flower
• 10 grams of concentrates
• 10 grams of cannabinoid product intended for inhalation 
• 16oz of edibles in solid form
• 72oz edibles liquid form

Oregon only allows one delivery per day to be made to any residence regardless of how many people order. This also means that one residence is subject to the daily sales limits. Even if multiple people are of legal age to place an order within a household their delivery must meet the Oregon daily sales limits of cannabis.

We can only legally make one delivery per day to any household. This means that only 1 person from the household can order per day. Each daily order must also follow the daily sales limits of products.

Currently we can not accept typical credit and debit cards. We do, however, use the CanPay Debit App. It’s similar to Venmo or PayPal but for the cannabis industry. We also accept Stronghold payments which is an ACH payment method where electronic bank-to bank payments are made directly from your approved account. See below for more details on Stronghold or Canpay.

Stronghold is a 3rd party payment processing company that we have partnered with to provide online payment. 

Stronghold is a system that initiates and accepts automated clearing house (ACH) payments. The ACH is the primary system that agencies use for electronic funds transfer (EFT). With ACH, funds are electronically deposited in financial institutions, and payments are made online. Customers DO NOT need to create any new or extra accounts, you simply choose the Stronghold payment option at the checkout screen and link your bank account to Stronghold Pay. Once linking the accounts you will be able to select this payment option for future purchase without having to link the bank account again. Also, multiple bank accounts can be added or removed from one’s account.

Stronghold payment does require a $2 fee for each purchase and that fee DOES NOT count towards the minimum purchase limit. 

If you would like to reach out to Stronghold directly you can contact them at support@stronghold.co 

Canpay Debit is a third party payment service that uses electronic ACH transfers so that you can pay from your bank account. Sign up here and download the app here. Once you’ve signed up and downloaded the app you can generate a 9-digit pin and QR code which expires within 30 minutes. Enter the 9-digit pin at check out and we will process your payment.

Click the link here to learn about our return policy.

We do our best to be discreet with our deliveries. Our delivery bags and vehicles have no cannabis branding or signifiers. If you’d like our drivers to take extra discretionary caution, feel free to add this request into your delivery notes.

A delivery attempt begins when a notification is sent to the phone number attached to the member’s profile. If a member does not have payment ready or is not available for the provided time frame resulting in the driver leaving and needing to re-attempt delivery, we will work with that customer to get them their order when they are available and if time allows. Once a chosen time frame is agreed upon between Kush Cart and the member, the delivery will be re-attempted at that time. If the re-attempted delivery is again unsuccessful we will continue to work with the member to successfully complete the delivery but this will result in 1-strike attached to the members profile. 3-strikes in 6 months will result in a 30-day suspension on the members profile and refund for the order if necessary. This means that a member may be able to place an order but it will not be accepted until the suspension is over. 1-strike will be attached to a member’s profile for 6 months. If after the 30-day suspension is served and the member receives 3 more strikes within 1-year, the following suspension will last 3-months.This policy is to ensure that all of our customer’s time is treated fairly and we maintain our commitment to a high level of service.

We leave it up to our drivers to wear masks on their own accord. However, if you would like to request that your driver wear a mask for your delivery you can request them to do so by adding this to your order notes.

Our app uses location settings on your phone to make sure that you are located in an area that we are allowed to deliver to. Currently, we can only deliver to residential addresses within the city limits of Portland, Oregon Multnomah County. If you are outside of our delivery boundary, then you will not be able to access our app's menu and place orders.

The best way to take advantage of our in-app offers is by turning your push notifications on! We primarily send exclusive deals and promo codes to our app users through push notifications.

Due to current Google policy guidelines, Android users on Google Play are only able to view menu (not make purchases). We are hoping that this policy will change in the near future and will promptly inform you once any changes occur!